Privacy Policy

1. Introduction

Wyoming Valley Real Estate ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our agents, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our agent portal, website, or communicate with us through services including Tidio live chat.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and profile information provided during agent registration or portal access.
• Account Information: Login credentials, role assignments, and access permissions for the agent portal.
• Communication Data: Messages, emails, and chat transcripts submitted through Tidio or our outreach systems.
• Usage Data: IP address, browser type, pages visited, and interaction patterns with our portal and website.
• Device Information: Device type, operating system, and browser preferences.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain access to the agent portal and its features.
• To communicate with you regarding listings, leads, appointments, and portal updates.
• To send transactional emails, SMS messages, and portal notifications.
• To respond to inquiries submitted through Tidio live chat or contact forms.
• To improve our services, website functionality, and user experience.
• To ensure the security and integrity of our platform.
• To comply with legal obligations and protect our rights.

4. Tidio Live Chat

We use Tidio to provide live chat support on our website. When you interact with our chat widget, Tidio may collect your name, email address, chat messages, and device information in accordance with their own privacy practices. By using our chat feature, you acknowledge that Tidio processes this data on our behalf. For more details, please review Tidio's Privacy Policy.

5. SMS / Text Messaging Program

Wyoming Valley Real Estate operates an SMS messaging program for affiliated agents who have opted in through the agent portal SMS Communication Preferences section. This section describes what information we collect for the program, how it is used, and your rights.

Information collected for SMS: mobile phone number, opt-in timestamp, opt-in source, message content you send or receive through the program, and delivery metadata such as message status, carrier responses, and timestamps returned by our SMS provider.

How we use SMS data: to send real estate lead notifications, client communication updates, showing updates, appointment reminders, transaction updates, account notifications, and program administration messages, such as opt-in confirmations and STOP/HELP responses. We use delivery metadata to troubleshoot failed messages and maintain program quality.

Message frequency and rates: message frequency varies based on account activity and the events that trigger a message. Message and data rates may apply based on your mobile carrier plan. Wyoming Valley Real Estate does not charge a fee to receive messages.

Opt-in and opt-out: Agents opt in by checking the SMS consent box and submitting or confirming their phone number in the agent portal SMS Communication Preferences section. SMS consent is optional and is not a condition of employment, account access, or purchasing services. Agents can opt out at any time by replying STOP to any message from the program. Reply HELP for assistance, or contact us using the details at the bottom of this page.

No sharing of mobile information or SMS consent with third parties for marketing: Mobile phone numbers and SMS opt-in consent collected for this messaging program are not shared, sold, rented, disclosed, or transferred to third parties or affiliates for their marketing or promotional purposes under any circumstances. We share this information only with service providers that directly enable message delivery, such as our SMS platform Twilio, acting on our behalf under contract. These service providers are not permitted to use mobile phone numbers or SMS opt-in consent for their own marketing or promotional purposes. We may also disclose information if required by law.

6. Data Sharing and Disclosure

We do not sell your personal information. Mobile phone numbers and SMS opt-in consent collected for our messaging program are not shared, sold, rented, disclosed, or transferred to third parties or affiliates for marketing or promotional purposes under any circumstances. We may share other information with:

• Service Providers: Third-party vendors such as Tidio, Supabase, Twilio, and email delivery services that help us operate our platform and messaging program, acting on our behalf under contract.
• Legal Compliance: When required by law, court order, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (SSL/TLS), secure authentication, access controls, and regular security monitoring. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Agent account data is retained while the account remains active and for a reasonable period thereafter for operational and legal purposes.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, update, or correct your personal information through your agent portal profile.
• Request deletion of your personal data, subject to legal and operational requirements.
• Opt out of certain communications, including marketing emails and SMS messages (reply STOP to any SMS message to opt out of the messaging program).
• Request a copy of the personal data we hold about you.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below.

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support features like Tidio live chat. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website and portal.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to delete such data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: